Returns

ALL custom/decorated orders are NON REFUNDABLE... ALL SALES ARE FINAL

IF THERE IS AN ISSUE WITH THE SERVICED PROVIDED OR ITEM PURCHASED FOLLOW DIRECTIONS BELOW...

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at threadinkworxorders@gmail.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size OR other errors made by customer. Products that show any wear are not eligible for return and will NOT be processed for refund. Products returned that do not match original new condition terms or product sold will NOT be refunded or sent back to customer. All returns must be requested within 30 days of receiving your order.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

 - Returns
99 HUNT DRIVE ROSSVILLE, GA 30741